#Send invoices with square free
“We hope they look out for us now and give us some kind of free processing or something" to make up for the losses, Coleman said.īlackbill, meanwhile, says he's been able to overlook Square's imperfections in the past, but now he's looking at switching to other payment processors. They want compensation as well as an apology. Users said Square also hasn't done enough to make things right. He says he ultimately closed his shop early because it was impossible to make a sale. Shay says he assumed for several hours that his Wi-Fi was the problem. That’s kind of a bummer,” said Vincent Shay, the owner of the Mermaid Market on Port San Luis Beach in Avila Harbor, California. “I didn’t get email or any notification from Square that they were the ones having problems. “We know you trust us with your business, and these situations add challenges to running your operations. It described the problem as a "systems outage." Square emailed some users and posted a message on X Friday morning. Instead, many of them found out on X, formerly Twitter.
#Send invoices with square Offline
But as of Friday morning, Blackbill said about 30 of those offline transactions appeared to be missing.īeyond the lost money, users told NBC News they are frustrated that Square didn’t reach out to tell them what was wrong. Once internet is restored, the offline payments get processed automatically, it says. According to Square, offline mode allows businesses to process payments when internet service is unavailable. Unlike some users, Blackbill says Square’s offline mode worked at two of his three stores. He says that being unable to make sales at his smokehouse during dinner on Thursday was especially painful, adding that the outage cost him around $2,000. "People don’t carry cash and people don’t want to take 10-15 minutes to drive to the ATM." "People don’t carry cash anymore, so we had a bunch of people just leave without buying anything," Coleman said. Harry Coleman, the proprietor of Empanada Harry's bakery and Smoke and Dough smokehouse in Miami, says he spent much of the day watching sales walk out the door. Blackbill estimates that his company lost $8,000 to $10,000 in revenue. The problem seemed to have been resolved by Friday morning, but users say a substantial amount of damage was done. That caused problems processing sales and even stopped employees from clocking in and out of their shifts. Urban Churn, which sells all-natural and gourmet ice cream in unusual flavors like sauerkraut or roasted cricket, was one of a slew of small businesses that found themselves thrown into chaos after Square and Cash App, two financial services platforms run by Block, sustained an outage. "As an ice cream business we’re about to enter our winter season, so every sale matters."
"Everything we process is through Square, even online," he said. But as the hours dragged on, he got concerned, as his employees couldn't input orders and he couldn't send invoices to wholesale customers or withdraw money.
Thursday when Adam Blackbill realized he wasn't getting sales reports from his three ice cream shops.īlackbill has used Square to accept payments for his central Pennsylvania business, Urban Churn, since 2014.
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